Cancellation policy

Subscription Policy

Thank you for considering a subscription with us! We’re excited to offer you discounted pricing on our specialty coffee through our subscription program. To keep everything running smoothly for everyone, please review our subscription terms below:

  1. Minimum Commitment:
    By subscribing and receiving discounted pricing, you agree to complete at least two (2) subscription orders before canceling your subscription.

  2. Early Cancellation:
    If you choose to cancel your subscription before two (2) orders have been fulfilled, you will be charged the discounted difference on your initial order(s). This ensures fairness to all customers and protects the integrity of our subscription program.

  3. Discounted Difference:
    The discounted difference is the amount saved through the subscription pricing compared to the regular (non-subscription) pricing at the time of your order. This amount will be invoiced separately and must be paid prior to cancellation confirmation.

  4. How to Cancel:
    After two (2) subscription orders have been completed, you may cancel at any time with no penalties by accessing your account settings or contacting our support team.

  5. Modifications:
    You are welcome to modify your subscription (such as changing the product, quantity, or delivery frequency) at any time. Changes must be made at least 72 hours before your next scheduled shipment.

  6. Billing and Shipping:
    Your subscription will be billed automatically to your selected payment method prior to each shipment. Shipping fees, if applicable, will be calculated at checkout.

  7. Contact Us:
    If you have any questions or need assistance with your subscription, please reach out to our customer support team at 610-582-2243.

  • You may cancel your order anytime prior to shipping.  Note that most orders received by 2 pm EST will ship out the same day, Monday through Friday, though this is not guaranteed.
  • Free shipping offers can not be applied after your order is placed.
  • Customized flavors, blends, personalized labeling and wholesale orders may not be cancelled.
  • Customer error in regard to the selection of the type of coffee grind size may not be cancelled or refunded.
  • Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered. Upon inquiry, we will confirm delivery to the provided address including tracking information and date of delivery for the customer to investigate or file a claim.

Shipping Damage Disclaimer

Reading Coffee Company is not responsible for any damage that occurs to products during shipping, including but not limited to Monin Syrups, Hollander Chocolates, and Lotus Products. Once your order has been handed over to the carrier, any damage that occurs in transit is the responsibility of the shipping carrier. We recommend inspecting your package upon arrival and contacting the carrier directly to file a claim if any items are damaged.

By completing your purchase, you acknowledge and agree to hold Reading Coffee Company harmless from any claims, liabilities, or damages related to shipping issues, including but not limited to damage caused by the carrier during transit.