Refund policy

Returns Processing

The Reading Coffee Company, Returns Processing, 316 West Main Street, Birdsboro, PA 19508.  Please include your order number.

Order Cancellation Policy

• You may cancel your order anytime prior to processing and shipping.  Note that most orders received by 2 pm EST will ship out the same day, Monday through Friday, though this is not guaranteed.
• Customized flavors, blends, personalized labeling and wholesale orders may not be cancelled.
• Customer error in regard to the selection of the type of coffee grind size may not be cancelled or refunded.

Please Note: The Reading Coffee Company is not responsible for stolen packages or deliveries made to the incorrect shipping address. Shipping tracking numbers are generated with every transaction so that you may follow the progress of your shipment.

Shipping Damage Disclaimer

Reading Coffee Company is not responsible for any damage that occurs to products during shipping, including but not limited to Monin Syrups, Hollander Chocolates, and Lotus Products. Once your order has been handed over to the carrier, any damage that occurs in transit is the responsibility of the shipping carrier. We recommend inspecting your package upon arrival and contacting the carrier directly to file a claim if any items are damaged.

By completing your purchase, you acknowledge and agree to hold Reading Coffee Company harmless from any claims, liabilities, or damages related to shipping issues, including but not limited to damage caused by the carrier during transit.